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Frequently asked questions

Have a question? Check out the below frequently asked questions. If you can’t find the answer to your question, please call (07) 3857 5085, or email donate@epicassist.org to speak to our Fundraising team.

General questions

Learn all about EPIC Assist, who your donation helps, and where your donation goes.

Who is EPIC Assist?

EPIC Assist has been helping people with disability find, prepare for, and maintain meaningful employment for over 30 years. We provide a personalised service for every person and stay on their journey until our assistance is no longer needed.

We know that too often, people with disability are underestimated and not expected to achieve highly in our society. We are passionate about raising expectations, and we know first-hand that disability doesn’t mean you can’t find a job you love.

Why give money to EPIC Assist?

As the experts in disability employment and education, we have over 30 years’ experience helping people with disability prepare for, find, and maintain meaningful employment. Our EPIC Discover program has been developed using this experience and our trainers’ unique skills to tailor the content to the needs of students with disability.

Where we stand out from other career education programs is in our specialised experience working with people with disability and helping them find work. This knowledge and skillset allows us to more effectively engage students with disability and transition them more successfully to working life.

With 1 in 5 Australians living with a disability, it’s more important than ever that we make education accessible and inclusive for everyone. Inclusive career education programs such as EPIC Discover have been proven to help break the cycle of exclusion and help people with disability build a future within mainstream society.

Where does my donation go?

Your donation is essential to keeping education free, accessible, and inclusive for all students with disability. Donations fund four components of the EPIC Discover program:

  • Training modules delivered to students
  • Learning essentials such as stationery and books
  • Reasonable adjustments and modifications
  • 2% towards our payment portal so we can manage your donation

What is the EPIC Discover program?

The EPIC Discover program seeks to close the gap between employment outcomes for mainstream students and those with a disability.

The program is scheduled to run in the Fraser Coast and Sunshine Coast regions until December 2022.

Why is it better to become a regular donor than to give a one-off donation?

Doing something consistently over a longer period has a much bigger impact than a one-off donation. Recurring donors have the power to make an enormous impact on the lives of people with disability, and we think this is pretty epic.

We know that providing continual, hands-on support throughout a young person’s education is the best way to help students transition out of school and create a better future for themselves.

The guarantee of ongoing funds provided by your monthly donation means that we can plan for the future, improve the effectiveness of our learning support and career preparation, and significantly increase our reach to more students with disability.

Monthly giving is simple and efficient. Whether you donate $2 or $100, the amount will be automatically debited from your back account every month, so you don’t have to worry about a thing. All donations over $2 are 100% tax-deductible, and we’ll send you a tax receipt that you can use in your tax return.

How much of my donation goes directly to the cause?

We believe that your donation should have the biggest possible impact, that’s why 98% of your donation goes to assisting students with disability. The other 2% goes towards our payment portal so that we are able to take your valuable donations.

Before you become a donor

Have a question about making a payment? Check out the FAQs below.

What methods of payment are accepted?

We accept credit card and online payments via Visa, Mastercard or AMEX, as well as Diners Club, JCB and Discover card transactions.

If you would like to donate via post or over the phone, please call our Fundraising team on (07) 3857 5085.

Is your payment gateway secure?

We use eWAY to process online payments. eWAY is an Australian organisation that uses military-grade software to keep data secure. eWAY is certified as meeting Level 1 of the PCI DSS compliance criteria, which is the highest level of compliance available and is the same levels of data security of the biggest banks in the world.

Is my donation tax deductible?

Any donation over $2 is tax-deductible.

Will I receive a receipt?

Yes. As soon as your payment is processed, you will be emailed a receipt for your records.

What are the terms for a regular donation?

Through the donation form, you can choose to donate monthly, quarterly or yearly. Your first donation will be taken immediately. Subsequent donations are taken on the 15th of the month.

Updating your details

Need to make an adjustment to your donation details? We have answered some common questions.

How can I update my contact and payment details?

If you are a regular donor and need to update your contact or payment details, please email donate@epicassist.org

How can I change or cancel my regular donation?

To change or cancel your regular donation, please email donate@epicassist.org with your contact details and someone from our Fundraising team will be in touch.

I made a mistake with the amount I typed in to donate. How can I access a refund?

Don’t worry. Please email donate@epicassist.org with your contact details and a brief explanation of your situation. Someone from our Fundraising team will call you to discuss.

How do I change my communication preferences?

Please email donate@epicassist.org to change your communication preferences.

I have tried to donate online, but an error message keeps appearing. What should I do?

Please call our Fundraising team on (07) 3857 5085 or email donate@epicassist.org so we can assist you.